Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. Package signed for, but not received? fail. no delivery date was agreed and a second chance to deliver was not successful; A delivery date is essential if you told the seller you needed your delivery by a specific date. Package shown as delivered, customer says they never received. I printed the label through PayPal so it was the address they had on file. As you sell more, problem comes more. According to USPS the package was delivered on the 29th (marked 'left with individual'), however on the 30th I was contacted by the buyer who said they did not receive the package. A few small items I bought from China (~$120) were shipped via SpeedPAK around a week ago. Thank you so much for your responses...especially the link to block this woman! There is nothing left for you to do. The scanning information can also be pulled up and the scan will show where the item was scanned within around 5 feet. Posted by u/[deleted] 4 years ago. Or she can just leave you feedback, which of course will be negative. However, that is not the same thing as providing proof (a signature from the buyer after seeing photo ID). HELP Please!! the way that your regular mail delivery … << Why did you poke that beehive? I hope you didn't use all those quotation marks in your messages to her, because that comes off as very mocking. Amazon has their 30 day return policy which is more than enough days to return something. I received a notice that a buyer had not received her purchace. I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program. What happened was that the package was scanned, but not placed into the parcel box for whatever reason. What the buyer should do is contact the PO to ask where EXACTLY the package was delivered to. Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. I was able to meet the carrier at my apartment and he hand delivered it to me. She told me due to " Corona situation"( Her words) she couldnt fly home until 4/1 and she opened the package and I had send her a " EMPTY BOX" which … Next, with your tracking number handy, call the carrier (USPS, FedEx, UPS, or whichever company was responsible for the delivery), and check their website for details. It's always smart to leave a papertrail. I have been on ebay for 12 years and have NEVER marked an item as delivered. Get your refund Just so you know blocking won’t really stop a determined person from buying from you. Selling on Amazon. Aron Hsiao wrote about eBay for The Balance Small Business. Archived. I printed the label through PayPal so it was the address they had on file. You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Postal Service ®. I received a notice that a buyer had not received her purchace. In addition to the excellent advice that @simba6 gave you, be sure to put that buyer's user name in your Blocked Buyer List. If your Amazon order status states “Delivered” but you haven’t received the package, there could be a number of legitimate reasons for this. When mail is lost or delayed, we want to find it. But I do not want to ruin my standards either! Unfortunately I was dumb and did not purchase insurance. Feedback no longer effects a seller's rating, so you don't have to worry about that. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Missing shipments happen from time to time on eBay. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. Archived. Hoping you all could provide some advice on this situation. My eBay packages are not being scanned at the Wilkes-Barre Pennsylvania post office so there’s no tracking information and my customers are writing me every day wondering what’s going on. Good luck. In any case it's not your problem. Archived. You can do this by logging into your account and clicking the "My eBay" link, which will take you to a summary page. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). I ordered a pair of timberlands off of ebay from a buyer in Georgia, I am in Winnipeg, MB, Canada. Buyer said package not received, but USPS shows delivered. Companies respond better when others are watching. She then sent me an email indicating that she had contacted me before and that she had not recieved the "other" package she had purchased from me. Package tracking shows delivered, buyer did not receive. Click on Contact seller. They say it is not sufficient. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. This includes contacting and filling a missing item report with your local Post Office, signing a affidavit that the item is missing and filing a mail theft report with your local Law enforcement if warranted. He said he was not working on the day it was scanned, so he doesnt know what happened exactly. What a blackmail tool." Once that package is marked as delivered, it's out of the seller's hands. Options. I am surprised that this is the stance of PayPal. Thank you for sharing. I've googled and googled options, but I havent found anything useful. CYA. Tracking shown delivered over a month ago. Hi @mayro-melis, >>A couple of days passed and I did not hear from her so I again requested the above information. Buyer said package not received, but USPS shows delivered. Your request will then close automatically within 24 hours. I asked her to send me copies of her "previous" emails as well as a description of the "other" item that she "bought" from me. I dont know what to do. The tracking number shows that it was delivered, in/at mailbox on March 31, 2017, 11:21 am. Help with my eBay issue. You don't want her buying something else from you just so she can open a NAD and send you a rock and/or give you negative feedback. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. But first he should check with the carrier who marked it as delivered. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. Buyer Says Package Not Received - USPS Indicates Package Was Delivered - Now What? I got an email from eBay yesterday -- they'd arrived! He is an experienced buyer and seller, with knowledge on user trends and best practices. box that’s too small for the package. With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. They almost always do. Community Member 11-09-2017. First: share to improve GetHuman4616618's odds. 1. Blocking, as stated, will stop future purchases, but be aware that they will still be able to message you as they have already made a purchase from you. I know its sneaky and underhanded but you have to protect yourself. I’ve been over and over this with Amazon. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. 9,870 Views Message 4 of 14 1 Helpful Re: Tracking shows it's delivered but it's not? Today, 6 weeks later, the buyer leaves very negative feedback. "eBay is asking buyers to file a police report for items not received, and giving them a link to do so. The seller is not in the position to deal with a lost or stolen package on YOUR end. She then sent me an email indicating that she had contacted me before and that she had not recieved the "other" package she had purchased from me. The reason is because as soon as you win they will be unable to leave feedback. Clearly a shipping company mistake. Hello, I was looking to get some answers as this has never happened to me before. Try to know if someone attempted to deliver your product. I received a message not from the customer themselves, but from Amazon Customer Support. Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. All I know is , I’m no longer going to rush the post office the same day to get my parcels out , nor am I going to pay for tracked delivery as pay pal or eBay don’t update the tracking I have 4 items that have been delivered over a week ago and received positive feedback for . Small P.O. If you had, you may never have heard from her again. eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at which point the seller has three days to respond. It's always smart to leave a papertrail. sidneyfalco 2017-08-09 18:50:50 UTC #1. I’ve sold on Ebay for years, never once did I receive a complaint about item not received when item shows delivered. But still no money .. part the reason for selling my items is because I need money . You can also check in your letterbox as some parcels may deliver from your local postal service. EBAY (the seller) said the package was shipped and delivered, but I did not receive it... GetHuman4616618's Problem With an Order issue with eBay from April 2020. There’s going to be some packages not delivered to right address, or lost at Christmas time with all the packages, but there’s also going to be some people that are going to try to scam and get something for free. And then i close it asap. Options. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. then Go to the purchase page and find the order. Click “I did not receive item.” This opens a request. … If it is not correct then talk to the customer care service. Hello, Longtime eBayer here. Packages Not Delivered By eBay’s Global Shipping Program October 31, 2014 by AdminDivya eBay’s Global Shipping Program gives e-commerce sellers access to buyers worldwide, with tools that make it simple to sell internationally by shipping via a U.S. center. How to deal with dodgy ‘Item Not Received’ buyers on eBay. A package showing as “delivered” means nothing to them. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. She then threatened to go to the resolution center which I said fine. "Have you seen this," one reader asked EcommerceBytes. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. When Should I Ship eBay Items After a Sale? If the package was sent through USPS, you can also pay a visit to the post office with your tracking number and have them trace the precise shipping route. Buyer claims item not received. Strength in numbers! You will not win an A-Z. Community Member 11-09-2017. You need to talk to the carrier, let them know that the package was marked delivered but you don't have it. The necklace was sold and delivered over A MONTH ago. They have to contact the shipper. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Don't listen to anybody who tells you that you have no recourse. So what do you do now? USPS has advised that it helps them pinpoint delivery. Get quick answers to important questions to get you selling faster and better! Just google "USPS marked delivered but item not received" or something and you'll see how lousy this whole "delivery confirmation" thing is. (1) Since you fortunately have tracking proving delivery, no, you are not responsible for this in any way nor is eBay. Sometimes the shipment may have also been insured, so it's definitely worth communicating with your seller. What area are you in? The law and Amazon’s TOS are not on your side. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). I checked with my family to see if they took it but they havent. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). Both USPS & Canada Post tracking say "Delivered" on Dec. 26. Track status shows as Delivered. The fact that the tracking says a package has been delivered is fairly meaningless if in reality you were out and the delivery driver couldn't be bothered to take the package back to the depot, so they just faked a signature and dumped the package somewhere, or delivered to completely the wrong address anyway. Ebay doesn't sell anything. It was a costly stuff if 200 pounds from online store. I ordered a fairly expensive baseball card ($60) and it was supposedly delivered a week ago although I never got it. Buyer said package not received, but USPS shows delivered. If you receive bad feedback over that, ebay will remove it with a call to customer help. thanks Hello, I sent a package via FedEx to an eBay buyer. This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. I don't believe the package was insured by the seller. Today I received a very nasty message from her in which she said "YES you can send me the REFUND of the $3.00 FOR THE ITEM, PLUS the $6.00 in SHIPPING THAT I SPEND ON THE ITEM I BOUGHT AND NEVER RECEIVED" That is exactly how it was typed, as if she is yelling at me. I ordered a magazine subscription, but never received an issue. Nov 6, 2019 12:05:10 PM. Now when peole complain "They never came to the door" my Postmaster will print off the screen showing where the scan was made and give it to us to put with their mail. eBay will then review the case and respond within 48 hours. Items can be returned back to Amazon as undeliverable under the following circumstances. I sent her an e-mail and told her that I had only received the one email from her and that I had not sold her any other items. If you think your package or mail is lost or delayed, follow these steps to help us find your mail. I know it is only $9.00 but it's the principle!! How to deal with dodgy ‘Item Not Received’ buyers on eBay. What should I do? It definitely didn’t help with Amazon allowing the AZ claim. You’ll also see your response options: Buyer said package not received, but USPS shows delivered. eBay sellers are discussing the appropriateness of eBay's recommendations to buyers concerning packages that show as delivered but were not received. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. By Chris Dawson August 15, 2016 - 8:41 pm. I'd made sure a family member was home to pick up the mail promptly, and … Ebay isn't Amazon. kaf.ca.heh2slds. I said we'll I was home all day that day so that's impossible. Amazon holds the position that only a signature is proof of delivery. If not, you can look into reimbursement through PayPal or your credit card provider, which may offer such protections for their customers. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. If you don't already, on all of your sales use the zip+4. If this is the case, there may be a note about the package's location posted in the system. USPS claims that the package was delivered. My package was apparently delivered to my community mailbox but i've received nothing. Clearly a shipping company mistake. Package says delivered but did not receive. I checked and it showed it was delivered the 8th but I havent received. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. Amazon does not accept delivery confirmation as proof that the buyer received their package. Good luck! Otherwise, if the seller provides tracking information that confirms the package has been delivered, there is no further obligation for a refund from them. Although we state very clearly that we are not responsible for failure delivery based on shipping service without track#, before shipment, we remind of it again. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. I messaged with seller and they just seem disinterested or uncaring. For example, a wedding cake that was ordered for the day of a wedding. Package shows "Delivered, item left with individual" but item actually not received To make a long story short, I purchased an expensive item over $2,000USD worth. Close. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. What to Do if Your eBay Shipment Is Missing, Contact the Shipper and Reach out to Neighbors, Contact or Follow Up With Your Seller After a Purchase, Tracking Your eBay Purchase Online Is Quick and Easy, Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, 9 Tips for eBay Buyers When Filing a Dispute, What Every eBay User Should Know About Refunds and Exchanges, Here Are Tips What to Do When Your eBay Purchase Has Not Arrived Yet, Tips on How eBay Sellers Can Prevent Returns on Their Items, Take eBay Defects Seriously to Continue Selling, eBay Etiquette - What to do When You've Been Kept Waiting, Six Seller-Antagonizing Behaviors to Avoid. This is due to tracking not indicating any delivery information other than zip code and city. If he still wants it, he will need to pay you to ship it again. That's a whole week. 12. You can also try tracing the shipment yourself. 12. Message 9 of 13 (1,337 Views) Reply. 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Do this, you may never have heard from her so i again requested the above information close within., no doubt, be very alarming, especially if the package delivered. Gets back to Amazon as undeliverable under the following circumstances buyer did not receive them know that it possible. I placed on Feb 4th, shipping from US to Canada using Global shipping Program know... And information from eBay about selling on eBay with the carrier at my apartment he... Is because as soon as you paid with your credit card a of!